Ingeniero superior de soporte N3 - (Bilingual)

⏰Night Shift: 4:00 PM – 12:00 AM

Initial Requirements to Apply

1️⃣ B2+ English level or higher (interviews and daily work are 100% in English).

2️⃣ Must reside in Colombia and have legal authorization to work in the country.

3️⃣ Minimum 5 years of professional experience building, deploying, and supporting technical solutions.

Required Knowledge/Experience

• 5+ years of experience working with several of the following tools and technologies: Python, Django, Docker, Ansible and SQL.
• 5+ years of experience with CI/CD pipelines and their application to automation workflows.
• 2+ years of experience with data‑management concepts including Infrastructure as Code (IaC) and Source of Truth strategies.
• Experience consuming and integrating REST APIs within web frameworks.
• Strong understanding of traditional Git workflows for collaboration.
• Experience with automation and networking libraries/tools such as: pytest, Nornir, Netmiko, NAPALM, Nautobot and NetBox.
• Solid understanding of Source of Truth automation architectures.

Key Responsibilities

• Diagnose, resolve, and escalate complex technical incidents across full‑stack architectures including ITSM, IaC, CI/CD, automation, and observability.
• Investigate customer issues collaboratively across multiple teams and deliver actionable resolutions.
• Produce clear, well‑structured technical documentation for implemented solutions.
• Perform peer reviews, share best practices, and ensure technical excellence across the team.

Soft Skills & Mindset

• Passion for technology and delivering high‑quality solutions.
• Customer‑centric mindset, supporting clients through their automation journey.
• Honesty, empathy, and strong communication skills.
• Ability to provide comprehensive, actionable resolutions to incidents and problems.
• Solution‑oriented, focused, and able to drive tickets to completion.
• Adaptable, decisive, and open to feedback.